Terms of service

These Terms of Service (“Terms”) govern your access to and use of the SalesNext platform, websites, browser and inbox integrations, APIs, and related services (collectively, the “Service”) provided by SalesNext, Inc. (“SalesNext”, “we”, “us”). By executing an order form, creating an account, accessing the Service, or accepting these Terms in any other manner, you agree to be bound by them.

If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case “you” will refer to that entity.

SalesNext provides a procurement Copilot for B2B sourcing workflows. The Service includes, without limitation: connecting to your authorized email mailbox(es) to read and send supplier-related correspondence; parsing inbound supplier replies and attachments; building a per-customer Procurement Memory; drafting outbound RFQs and counter-offers; running bounded autonomous negotiation (“Autopilot”) under policies you set; comparing quotes side-by-side; coordinating approvals; and reporting on procurement performance.

The Service includes AI-assisted features powered by the SalesNextAI engine. AI output is offered for human review except where you have explicitly enabled Autopilot for a specific request and configured the bounds within which it may act. See Section 6.

We may modify, suspend, or discontinue any part of the Service at any time. We will use reasonable efforts to provide advance notice of any change that materially reduces functionality.

You are responsible for activity that occurs under your account, for keeping your credentials confidential, and for promptly notifying us of any unauthorized access. Each named user must use their own account and may not share credentials.

You are responsible for ensuring that any OAuth authorizations you grant to the Service (for example, to connect Gmail or Microsoft 365) are within your authority and consistent with your organization’s internal policies. You may revoke those authorizations at any time.

You agree not to (i) reverse engineer the Service; (ii) interfere with or disrupt the Service; (iii) use the Service to send spam or unlawful content; (iv) attempt to access data of other customers; or (v) use the Service to build a competing product.

Paid plans are billed in advance on a monthly or annual basis at the rates published on our pricing page or as set out in an order form. Performance plan customers may additionally owe a share of documented savings, calculated under the methodology described in their order form. Fees are non-refundable except as required by law.

You authorize us, and our payment processor, to charge your payment method on each billing cycle. If we cannot process payment, we may suspend or terminate the Service until paid. Disputed charges must be raised within 30 days.

We may change pricing for renewal terms with at least 30 days written notice. Existing terms run to the end of the current billing period.

You retain all rights, title, and interest in and to any data you submit to the Service (“Customer Data”). Customer Data includes, without limitation: RFQs, supplier records, quote files, internal notes, email content accessed via authorized OAuth scopes, and Procurement Memory entries derived from the foregoing. You grant SalesNext a limited, worldwide, non-exclusive license to host, copy, transmit, process, and display Customer Data solely to provide, maintain, and improve the Service for you.

We will maintain administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Customer Data. See our Security page and Privacy Policy for details, including OAuth scopes, per-tenant encryption, and audit logging.

You are responsible for ensuring you have the right to submit Customer Data to the Service — including the right to grant SalesNext access to authorized mailboxes — and that doing so does not violate any law or third-party right.

The Service uses the SalesNextAI engine to parse documents and email, draft outbound messages, score quotes, and produce other AI-assisted output. AI output is presented for human review by default. We do not train shared models on Customer Data.

When you enable Autopilot for a specific request, you authorize the Service to take bounded actions — such as sending counter-offer emails or approving quotes within a configured threshold — on your behalf and inside the policy bounds you set. Each autonomous action clears a policy check before it leaves our servers and is recorded in the audit log. You can disable Autopilot at any time at the request, supplier, category, or organization level.

You are responsible for the policies you configure and for reviewing the audit log of autonomous actions. AI output and autonomous actions are not legal advice, financial advice, or a substitute for professional judgment. You remain responsible for the commercial commitments you make through the Service.

SalesNext retains all rights, title, and interest in and to the Service, including all software, models, designs, trademarks, and documentation. No rights are granted except as expressly stated in these Terms.

You may give us feedback or suggestions. We may use such feedback without obligation to you.

You may terminate your account at any time by canceling from the account settings page or by written notice to legal@salesnext.ai. We may suspend or terminate your access if you breach these Terms or fail to pay fees when due.

Upon termination, your access to the Service ends. We will, upon written request made within 30 days, provide a one-time export of your Customer Data and Procurement Memory, then delete or de-identify it within 60 days, except as required by law.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

AI-generated output and autonomous actions may be inaccurate, incomplete, or unsuitable for your purpose. You are responsible for reviewing AI output before relying on it and for the policies you set when enabling Autopilot.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SALESNEXT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE.

SALESNEXT’S TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO SALESNEXT FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware.

Questions about these Terms can be sent to legal@salesnext.ai.